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Returns & Shipping

Returns 

Here at Freedom Shoe customer satisfaction is very important to us.  We are confident that you will be satisfied with your purchase.  However if the need arises, you may return unused or unworn items as part of our 100% guarantee.  We also offer exchanges for. Please see FAQs for exchange policy. We have a 30 day return policy. Regrettably, at this time we have to charge for shipping, but this will change as we expand.
 
Items must be shipped back to the address provided.  Freedom Shoe is not responsible for lost shipments. Once the item has been received an email will be sent to the returning customer to communicate the next step. Unfortunately, Freedom Shoe does not refund shipping costs. 

Freedom Shoe is not responsible for returns until they are received in our warehouse.  The warehouse will inspect items before refunds are issued.  Freedom Shoe reserves the right to refuse returns if items are damaged beyond repair.

Refunds

Please allow 2-5 business days for refunds.  Refunds will  be processed to the original payment method.  Depending on the credit card company refunds could take an additional 2-10 business days to post after credit has been applied.  Once the return has been processed a confirmation email will be sent. Unfortunately, at this time Freedom Shoe is unable to refund original shipping fees.  

Shipping

Shipping within the United States usually takes 2-5 days. There are multiple shipping options available through UPS on our website.  Other shipping options include, Ground shipping, Next Day Air estimated delivery time by 1030am, Next Day Air Saver estimated delivery time by 3pm, 2nd Day Air estimated delivery time by the end of the day, and 3 Day Select estimated delivery time by end of day.  Express  shipping costs are also available. 

1302 Platte Falls Rd.
Platte City, MO 64079

info@freedomshoe.com

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