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Returns and Shipping

Returns 

Here at Freedom Shoe customer satisfaction is very important to us.  We are confident that you will be satisfied with your purchase.  However if the need arises, you may return unused and undamaged items as part of our 100% guarantee. We also offer exchanges. Please see FAQs for exchange policy. We have a 30 day return policy. As we are a small business regrettably, at this time we have to charge for shipping returns. Items that have been personalized cannot be returned or exchanged.
 
Items must be shipped back to the address provided.  Freedom Shoe is not responsible for lost shipments. Once the item has been received an email will be sent to the returning customer to communicate the next step. Unfortunately, at this time Freedom Shoe is unable to refund original shipping fees.  

Freedom Shoe is not responsible for returns until they are received in house, where an inspection will take place before refunds are issued.  Freedom Shoe reserves the right to refuse returns if items are damaged beyond repair.

Refunds

Please allow 2-5 business days for refunds.  Refunds will  be processed to the original payment method.  Depending on the credit card company refunds could take an additional 2-10 business days to post after credit has been applied.  Once the return has been processed a confirmation email will be sent. 

Shipping

Shipping within the United States usually takes 2-5 days. However, during times of volume please expect 2-10 days. Shipping is free for all orders $189 and over.  
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Kansas City, MO

info@freedomshoe.com

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