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Frequently Asked Questions

Frequently Asked Questions

Transparency is extremely important to us. Please read the following frequently asked questions to ease any concerns you my have or email us if you have any other questions.

Frequently Asked Questions

Is your website secure?

Your information is safe with us. We use highly safe, reliable and trusted services through Paypal to process your information during the checkout process. Don’t have a Paypal account? No problem, during the checkout process you also have the option to checkout using your credit card. 

How do I know you donate to charity?

We donate a portion of sales to anti-bullying charity Stand For The Silent. Please click the link to their website and feel free to contact them with regard to verification and affiliation. 

How long will it take for my order to arrive?

All our handbags and shoes are handmade.  In order to meet your standards and ours we ask that you allow 5-15 business days depending on the product ordered. Domestic shipping times typically arrive 2-5 business days after ship date.

How do I keep track of my order?
Can’t wait huh?  No worries! Once shipping has been processed an email will be sent to you with tracking information for you to track your order. 

Is there a Satisfaction Guarantee? 

Yes. We are very confident in our craftsmanship and the construction of our products; however, nobody is perfect. To ensure your satisfaction and our confidence we offer free Construction Warranty repair on all our goods for 1 year, from date of purchase. Construction warranty covers stitching and hardware. Unfortunately our warranty does not cover any gross/negligent damage. Simply keep your warranty card, contact us and present it upon request should you need to. We will be happy to serve you. 

Is my bag/shoe protected?

Yes. Upon completion all our products are sprayed with leather protector to help ensure longevity. In the case of our shoes we pre-shrink our leather to help avoid the leather detaching from the sole. 

What is your return policy?

We have a 30 day return policy. All shoe brands vary slightly in size. If you are uncertain about your size we ask that you review our feet measurement tool and follow the instructions to measure your feet before placing your order.  Unused items must be received at our location within 30 days of purchase. Please see here.

How do I send something back?
Simply contact Customer Support prior to shipment and request to have an item returned. We ask that you follow this system to ensure your satisfaction and for documentation purposes. Unfortunately unauthorized returns will be sent back to the sender unopened. Regrettably, we have to charge for shipping at this time, but this will change as we expand. Items must be shipped back to the address provided.  Freedom Shoe is not responsible for lost shipments. Once the item has been received an email will be sent to the returning customer to communicate the next step. Freedom Shoe reserves the right to refuse returns if items are damaged beyond repair. 

How do I exchange? 
We’ll be happy to exchange unused items returned in their original state. We must receive each item within 30 days of the original purchase date. However, we do understand tumultuous circumstances may arise in life, and if we can, we will be happy to work with you. Please email Customer Support to begin the process. 

Do I have more than one shipping option?

Yes.  If you are local, we offer a free local pickup option for zip codes 64079, 64152, & 64153 to help avoid shipping costs. Pickup will be Barnes & Noble, Zona Rosa or City Market KC on Sunday’s. Please select either of these designated locations and specify within the notes section during checkout. There are also options for ground shipping or shipping via express 2-3 day shipping. 

Does Freedom Shoe ship abroad?
Unfortunately at this time we do not, but we are working to change that! 

Can I get shoes in my size?

If your shoe size is between 10.5-15 you are at the right store. Our standard size run is for women with feet size 10.5-15. These options will be listed in the drop down menu next to the corresponding product.

Will I be charged sales tax?
Freedom Shoe charges tax on products shipped anywhere in the United States. 

Can I modify my order?

Yes you can.  Simply contact Customer Support and email your style/size/address modification to us along with your order number within 48 hours of purchase. Regrettably, if we receive your request after this time we will be unable to cancel or make changes once we begin the process.   

Why was my order cancelled?
Should an event arise where a product is unavailable and has already been purchased the order will be cancelled.  You will be notified via email and a full refund will be given! 

How can I get in touch with Freedom Shoe?
We’d love to hear from you!  There are various ways to contact us either through email or by calling our Customer Support department.  We are available Monday-Friday, 10am-5pm and Saturday, 10am-6pm CST.

1302 Platte Falls Rd.
Platte City, MO 64079

info@freedomshoe.com

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