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Frequently Asked Questions

Frequently Asked Questions

Please read the following frequently asked questions to ease any concerns you my have or email us if you have any other questions.

Frequently Asked Questions

What are your hours of operation?

Our hours of operation are Monday to Friday 8am-2pm. We are off on major holidays and are closed during the Christmas Period from Christmas Eve at 12p to January 2nd in the New Year.

 

How long will it take for my order to arrive?

All our handbags and shoes are handmade.  In order to meet your standards and ours we ask that you allow 2-15 business days depending on the product ordered. However in many cases orders arrive within a few days of ordering. Domestic shipping times typically arrive 2-5 business days after ship date.

How do I keep track of my order?
Can’t wait huh?  No worries! Once shipping has been processed an email will be sent to you with tracking information for you to track your order. 

Is there a Satisfaction Guarantee? 

Yes. We are very confident in our craftsmanship and the construction of our products; however, nobody is perfect. To ensure your satisfaction and our confidence we offer free Construction Warranty repair on all our goods for 1 year, from date of purchase. Construction warranty covers stitching and hardware. Unfortunately our warranty does not cover any gross/negligent damage. Simply keep your receipt, contact us and present it upon request should you need to. We will be happy to serve you. 

What is your return policy?

We understand that life happens and for that reason we offer a 14 day return policy on ordered products. Sadly we can not accept any orders that have been personalized. Unused items must be received at our location within 14 days of purchase. Please see here.

How do I send something back?
Simply contact Customer Support prior to shipment and request to have an item returned. We ask that you follow this system to ensure your satisfaction and for documentation purposes. Unfortunately unauthorized returns will be sent back to the sender unopened. Regrettably, we have to charge for shipping at this time, but this will change as we expand. Items must be shipped back to the address provided.  Freedom Shoe is not responsible for lost shipments. Once the item has been received an email will be sent to the returning customer to communicate the next step. Freedom Shoe reserves the right to refuse returns if items are damaged beyond repair. 

How do I exchange? 
We’ll be happy to exchange unused items returned in their original state. We must receive each item within 14 days of the original purchase date. However, we do understand tumultuous circumstances may arise in life, and if we can, we will be happy to work with you if at all possible. Please email Customer Support to begin the process. 

Do I have more than one shipping option?

Yes.  Please select from the options available during the checkout process and allow for 2-5 days for local shipping. 

Does Freedom Shoe ship abroad?
Unfortunately at this time we do not, but we are working to change that! 

Will I be charged sales tax?
Freedom Shoe charges tax on products purchased in Missouri and not out of state. 

Do you do custom orders?

Yes we do custom orders fitting within the philosophy of Freedom Shoe. Our customers will have the option to choose leather, handbag style, color,  strap length, size, and front pocket option. Simply contact us to begin the process.  Please include a working phone number. We require a non-refundable 50% down payment before work can begin. The remaining 50% has to be received before we can ship final product. Please note a valid email address is required for invoice. 

Can I modify my custom order?

Custom orders can be modified within a 24 hours period of order, however; extended labor fees will be applied to your invoice. Contact Customer Support and email your modification request to us along with your order number within 24 hours of purchase. Regrettably, if we receive your request after this time we will be unable to make changes once we begin the process.   

Why was my order cancelled?
Should an event ever arise where a product is unavailable and has already been purchased the order will be cancelled.  You will be notified via email and a full refund will be given! 

Is your website secure?

Your information is safe with us. We use highly safe, reliable and trusted services through Paypal to process your information during the checkout process. Don’t have a Paypal account? No problem, during the checkout process you also have the option to checkout using your credit card. 

Why are you called Freedom Shoe and you make handbags? 

The vision of Pamela Williams began with Shoes. However, a pivot occurred during her journey towards handbag design, but life will come full circle in time! Shoes coming soon!

How do I know you donate to charity?

We donate a portion of sales to anti-bullying charity Stand For The Silent. Please click the link to their website and feel free to contact them with regard to verification and affiliation. 

How can I get in touch with Freedom Shoe?
We’d love to hear from you!  Just shoot us an an email We are available Monday-Friday, 8am-2pm CST. Every attempt is made to reply to each request. We just ask for patience. Many Thanks!

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Kansas City, MO

info@freedomshoe.com

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